Client spotlight: Kim Johnson and the City of Olympia, WA

Recently, we sat down with the wonderful Kim Johnson, senior program specialist for the City of Olympia, WA, to chat about their local recycling program and how they use Recycle Coach. Kim works closely with single- and multi-family homes in her community and takes pride in educating residents on recycling best practices. 

You can check out the full interview below: 

Some key highlights: 

• The city sends on average 20,000 to 30,000 reminders every month!
• To get the word out, Olympia uses an always-on strategy to encourage resident adoption by featuring Recycle Coach on their annual collection calendar, on all of their acceptable items lists, and in their utility billing inserts to make sure residents are taking notice
• Kim uses data from her residents material searches to include specific information on utility billing inserts, and recently saw success in communicating about a change to glass items 
• For anyone interested in serving their municipality and getting involved in the waste industry, Kim says the most rewarding part of her job is being able to educate customers and see the light bulb go off with residents on why recycling is so important for the environment

More than 15,000 residents in Olympia are part of the Recycle Coach ecosystem, and we are so proud to call them a partner!

Interested in learning more about Recycle Coach? Please reach out to us here.